PLACE AN ORDER

What are the countries to which you sell your products?
Currently, the delivery area includes metropolitan France (Corsica and Monaco incl.), overseas department (Martinique, Guadeloupe, La Réunion) and the following countries : Belgium, Luxembourg, Switzerland, Germany, Netherlands, Finland, Italy, Spain, Austria, Portugal, Ireland, Greece, Slovenia, Canada.

How to browse and order a product?
DOGSIZE store online offers a range of products by category and a search engine allows you to find a product based on your criteria.
Each category page or research gives you more information of sizes and colors available, the ability to access detailed description of the product.
The product sheet presents the picture of the products available options (size, dimensions, lengths, colors and perfumes,…), the description of the product, price, period indicative of shipping for metropolitan France.
To order from the product sheet, select the options product and then click "order".
You can go on shopping and ordering other products or access to the details of your shopping cart through the link my cart.

The "basket" page you specify the products that you have ordered, the quantity as well as the options selected, prices excluding shipping costs. Elle vous offre également la possibilité de supprimer un produit ou de modifier la quantité. It also gives you the opportunity to remove a product or change the quantity. Vous pouvez alors poursuivre le processus de commande et procéder au choix du mode de livraison et du mode de paiement pour obtenir une confirmation de votre commande par email. You can go on the ordering process and to choose the delivery method and mode of payment for confirmation of your order by email.

How to specify addresses shipping and billing different?
The delivery address and billing default in the ordering process is the one you entered when you register or address you have committed default in your address book via the link my account > view or change my address book

If you want to change the delivery address or billing pages mode of delivery and payment method, you can change these addresses via the button "change the address. You can then choose one of the addresses in your address book or adding a new one.

Warning : the billing address must correspond to the mode of payment. More specifically the name on the billing address must match the name on the credit card or the owner of the bank account for bank transfer.

DOGSIZE STORE PRODUCTS

How do I need to choose the right size for my dog?
You can consult the sizing guide. If you do not find the answer to your questions contact us and give us all the necessary information so that we can respond effectively and as quickly as possible to round neck girth, length back and the breed of your dog.

Your transport bags they are approved by the air compagnies ?
Each company has its own conditions. It is therefore preferable to obtain information directly from the airline on the maximum weight allowed dogs in the cabin and the type and size of bags allowed in the cabin. As an indication, and in most cases in france, dogs whose weight is greater than 5 kgs are not allowed in the cabin and must travel in cages in the cargo adapted.

Do you have a printed catalog?
No, we do not have a printed catalog. We only sell online and you will find all of our products on our website.

GIFT CERTIFICATE

How do I buy an electronic gift certificate ?
To make the purchase of a gift certificate, sign up on the site and then place your order from the line Gift certificates
For security reasons, the purchase of gift certificates is subject to approval by DOGSIZE. Once validated, you will receive an email telling you that your gift card was automatically credited to your account. You can then use it during your next purchases or offer it to the person of your choice.

To find out the available credit on your account see my account.

How to offer a gift certificate mail?
Following the purchase of a gift card and after validation by Dogsize, your account is automatically credited with the value of your gift card.

To provide the full amount of your gift certificate or only a part, you should go to the heading "my account" and click on the link to send a gift card or click here. Then fill in the form by sending the name and email the recipient and the amount you wish to offer. This amount should be less than or equal to the amount credited to your account. Your account will be debited for the amount offered and your recipient will receive an email stating that you give him a gift certificate for the value you provide and will use it in future purchases.

I received a gift certificate by e-mail, how do I use it?
At the request of a friend, you received a gift certificate by e-mail. If you wish to use this gift card to purchase one or more items on the site www.dogsize.eu, you are 2 possibilities:

1 - click on the link in the email that you received and sign up or sign in if you are already registered. Your account will be automatically credited with the value of the gift card and you can then use your gift card by entering the amount you want to use when paying your order.
2 - keep much of the code gift card that has been sent to you by email, then when you enter the command code gift card and the amount you want to use in the appropriate fields to the top payment.

PAYMENT OF ORDER

How to pay for my purchases?
There are 4 modes of payment for purchases :

- Credit card (VISA, VISA, Eurocard / Mastercard) via the french secure payment system Cyberplus of Banque Populaire
- Bank Transfer
- Paypal
- Check only for residents in metropolitan France

DELIVERY AND TRACKING

What are shipping cost?
Delivery costs vary depending on the weight and size of the package and its destination. For shipping costs, you can see delivery time and delivery cost tab

How soon will I get my product?
Delivery times for metropolitan France are displayed as an indication in the product descriptions on our site. All products in stock are usually delivered within 48 to 72 hours in France and 4 to 5 days for deliveries in europe after receipt of payment.

How to track the status of my order?
At each step of processing your order, you will receive an email.
An e-mail order confirmation will be sent to inform you that we have taken into account your order and a mail processing your order will be sent on the date of shipment of the package.
You can also monitor the status of your order on the site, 24/24, via the link mon compte > orders history once you have log in.

What do you do if you did not receive the confirmation e-mail order?
If you do not receive our emails, we may not have the correct address email in our files. Check the email address you give us and update if necessary under : my account > view or change my infomrations

If the address we have is correct and that you do not receive our emails anyway, it may be that your ISP or messaging software blocking our messages by identifying unwanted messages as "spam". Vérifiez les réglages de filtrage des messages indésirables de votre logiciel ou contactez votre FAI. Check the settings on filtering unwanted messages in your software or contact your ISP.

If despite all these signs you will not receive any email contact us

AFTER PLACE AN ORDER

How can I change my delivery address after placing an order?
If your order status is "processing" and your package is not already shipped you can change your delivery address. In this case, send you your request, a copy of the order confirmation and a copy of your identity card.

How to cancel my order?
After to place your order, go to your account and consult details of your order. If your order status is "processing" you can make a request for cancel your order by email. Your request will be accepted provided that your order isn't packed or in shipment
If your order has an other status, you can not modify or cancel it. In this case, please wait to be delivered to return product.

Warning : if you choose to return one or more products, the delivery cost will be at your expense and are not refundable.

How to return a product?
You can return an item (except perishable goods and sale products) in the 7 days which follow the delivery date with the return number issued by DOGSIZE in his original packaging with all accessories and the invoice to the following address :

DOGSIZE
Atlanparc Bât. L
Zone de Kerluherne
3 rue Camille Claudel
56890 Plescop - France

Before any return, please fill out return request formto get a Return Merchandises Authorization (RMA) number that we send you by email within 48h.

Warning : Returned incomplete, damaged or dirtied products are not exchanged or refunded.

The size of clothing ordered not suitable for your dog. Why?
The sizes may vary depending on race, the size, the length of hair…
As individuals, our four-legged friends sometimes have special features to be taken into account. If your dog has a special feature or it is an unusual breed you can contact us so that we can verify all of the proper size.

MY ACCOUNT

How do I change my personal information?
You can change your password by logging via my account > View or change my informations.

How to change my password ?
You can change your password, by logging in via my account > Change my account password. Enter your current password and your new password.

How to create a listing for my pet?
You can create a listing, by logging viae my account > view or change my pets informations. Click on "add" and enter all the information about your pet (name, sex, race,…). You also have the option to add a photo to your card and insert it into our gallery by checking the box "Add this picture to the friendsiz gallery ? ». ". Finally, click "submit". Your listing has been established and will be validated by Dogsize within 24 to 48 hours. You can create a portfolio by animal within the limits of 8 animals.

How to change the description of my pet?
You can change a listing, by logging via my account > view or change my pets descirption. Click on "edit" and then change the information of your pet. Warning: once your data validated the date of birth of your animal may be modified in order to do this contact us. Click on "validate". Your listing was modify!

PROFESSIONALS

You are a distributor of original products for dogs.
We are always looking for new products and trends originals. If you are a designer, manufacturer and distributor of products for dogs and interest in joining hands with contact us and give us about the conditions of sale (catalogue price, minimum order…). You can also send documents by mail to:

DOGSIZE
Atlanparc Bât. L
Zone de Kerluherne
3 rue Camille Claudel
56890 Plescop - France